by Joel Cohen | Aug 27, 2019 | Insights
Last week, meeting with several restaurant CEOs, the discussion took a turn from the all-important “labor costs” to that of the “Delivery Dilemma.” Once reluctant to initiate a 3rd party delivery program, one restaurant owner “joined the...
by Joel Cohen | Aug 23, 2019 | Insights
I’ve always been intrigued why certain things stay boringly the same yet, with a slight twist of imagination, can have the potential to create an amazing customer wow reaction. The Retail Hospitality Conformity Police (RHCP) have declared that the same must always...
by Joel Cohen | Aug 22, 2019 | Insights
In one of our CEO Stars sessions, an ad agency owner brought up the point of how much relationships with clients have changed over the years. There was a time when it was easy to become friends with your client and do some socializing. You had an opportunity to go...
by Joel Cohen | Aug 1, 2019 | Insights
If you’re like I was when I had my agency (I cashed out at 50) you know there were times when you’re just ‘dragging.’ The brain was exhausted and there were days when I just couldn’t put out the fires anymore. At times, I felt lonely...
by Joel Cohen | Jul 8, 2019 | Insights
Everyone’s in love with the concept of ‘asking why’ – I am too. Asking ‘why’ is great for focusing on a company’s reason for being. However, is prefacing a question with ‘why’ an effective means for discovery...
